State Farm® Insurance Agent Bonnie Burns

"Pam has been outstanding in assisting me with the transitioning my out of state insurance to NC including guidance on drivers license process well, as I’m new to the state and it immensely helped me. Kudos to the team."

"Joe at StateFarm gave me such a piece of mind. If I could leave 10 stars for him I would! I was having such an issue with my previous insurance company trying to take my child off because she had not just moved out of my house but also moved to it completely different state. Not only was he able to change over my insurance to my preferences, but was very informative, kind, and just had a willingness to want to help. He was very personable and made the experience very easy and stress-free. Hopefully I won't have any issues going further with car insurance, but I know I can count on Joe if I needed it! Thanks Joe and StateFarm teams!! I should have went with you first when I first moved here to NC! 😆"

"I can't say enough good things about Bonnie Burns State Farm office! The customer service is top-notch, and the entire staff is always professional and friendly. A special shoutout to Lisa and Bonnie—they are absolutely amazing! They go above and beyond to make sure everything is taken care of and all my questions are answered. If you're looking for reliable, responsive, and knowledgeable service for your home and auto insurance, I highly recommend doing business with them. Exceptional team and excellent experience every time!"

"Bonnie Burns and her entire staff is top notch from getting the exact coverage you need to checking in with you if you have a claim. She has explained the details of coverage to helping me understand my claims including stepping in when needed. I would never leave Bonnie Burns and State Farm."

"I have been with the Bonnie Burns State Farm Agency for many years. Bonnie and her staff are so knowledgeable about insurance, always helpful and super-friendly. My family is very satisfied with the customer service that we have received. I highly recommend the Bonnie Burns State Farm Agency to anyone looking for a new insurance home."

"What a great experience. Joe was extremely helpful and efficient. He set up my policies for my home and autos and I got a great rate. He explained everything step by step and was very thorough in getting me everything I needed. Very glad I chose Bonnie's agency."

"We always get great rates and wonderful customer service from Bonnie Burns State Farm Insurance!"

"Bonnie Burns is the best agent in the area , not just for Clayton, but including Raleigh and surrounding areas! I have been with State Farm Insurance since I moved to Clayton in 2006. I believe I have been using Bonnie Burns as an agent just as long. I can't say enough good things about Bonnie. She is immediately responsive to answer any questions or concerns whether you make a phone call or email. She will work with you to provide you with the most reasonably affordable policy. She is patient, kind and overall looks out for your best interest. I moved to Raleigh in 2020 and starting using my new husband's agent and it just was not a same. He did not call me back on multiple occasions, didn't provide the assistance I needed, and just didn't seem to care when I wanted to add items to protect my home insurance policy. So, I told my new husband we were dropping that agent and going back to Bonnie - even though she is in Clayton. I told her she can't retire -that is how much I enjoy her and her staff as our agent. LOL. If you are looking for new insurance company, State Farm is a great company. I had an electrical issue after a storm loosing multiple appliances in my home and State Farm and Bonnie were very easy to work with and they helped me through the entire process to replace my appliances with no stress. You will not be disappointed if you make the switch."

"Our experience with Bonnie Burns and her associates at State Farm Insurance has been incredible. After moving to North Carolina from Florida, and after having had an accident while covered by a competitor company, Bonnie Burns gave us a fair price while covering us through a very difficult time. In a time where people sue at the drop of a hat, and trust is nonexistent, we reached out to her and she extended her trust at a fair price. We have bundled our home and auto policies with her, and she has customers for life!"

"Had an issue with the DMV and very small window to get it corrected. Bonnie and Lisa cleared up the issue with 3 days to spare. Thank you! Ron McKinnon"

"10 stars. Great customer service"

"I have done business with Bonnie Burns for many years. I have always been able get my questions answered and feel sure that my husband and I have received the advice and answers that were important to us. We just recently renewed our auto insurance policy. We talked to Joe on the phone. He took his time and answered all of our questions. He was very easy to talk to, we felt like we were talking to our " neighbor". We thank you Joe, Bonnie .....the best in the business. Never had any problems with insurance, good people to deal with!"

"This is the best insurance team around. We have been with Bonnie for a long time and they are amazing. Lisa, and everyone is the best!!!!"

"Anytime I go into State Farm or call my questions and concerns are always taken care of."

"Bonnie and her team never falter when I need assistance. They're kind, efficient and always go above and beyond. Wonderful office and great State Farm family."

"If I could leave 0 stars I would. If you are separating policies PLEASE make sure the agent updates the card on the payment plan. Otherwise you’ll be stuck paying someone else’s bill when the agent knowingly and assured that payment plans would be separated. They were NOT. No help was offered no assistance NOTHING. Such a shame after years of being a client at this office."

"I previously had a State Farm agent and insurance for many years (great relationship) in the former state I lived in. When I moved to North Carolina I obtained insurance from a good company -- but one that does not use the agent system, contact is direct with the company. Rates increased significantly over the past few years and I decided to research other insurance companies. After a good deal of frustration in methods and pricing, I received a quote by one well regarded insurance company that was reasonable and appeared to have good coverage. However, the agent contacted me a day or two after the quote to let me know the company would not insure my house simply because their adjuster group felt that the roof was too old. The roof is 17 years old and NOT damaged in any way. In fact, it was inspected in 2024 by three different inspectors -- including a full inspection from my former insurance company, and a very reputable local roofing company. All said that the roof was in generally good condition, no damage, only showing some wear and tear due to age. After this frustration I decided to return to the company I had many years ago -- State Farm. I contacted the Bonnie Burns agency and was helped by Pam Froehlich. Pam is a wonderful professional. She understood the situation (and the frustration). She quickly put together a homeowner and auto insurance bundle quote for me and let me know that State Farm would likely not have an issue with issuing a homeowner policy for a well-maintained house simply due to having an older roof. Best of all, I obtained even better coverage than I had with my previous company, and saved several hundred dollars. I appreciate Pam's efforts and I am pleased to be once again work with a dedicated agent (and a genuinely good person) for my insurance needs. I will also add that each insurance company I researched had pros and cons, but among the largest companies, State Farm was rated highly in most of the important areas (financial strength, effective claims process and payment, competent agents, etc.)."

"I've been a customer of this office for many years. They've always been extremely helpful, warm and friendly even."

"I had an issue with an employee not giving me the declarations page on time, but Bonnie swooped in on her day off and saved the day. Thank you!!!"

"Ms.Lisa and Ms.Bonnie is awesome. I have been a client of theirs for almost 10 years and when i tell you they are the best and always help you out asap. I have had multiple cars and ms.lisa always helps me with the best deals and advice. I am in the military and they always check on me. They are more than just business people they are family and i love that. Anyone looking for insurance should definitely go to them two and those who have statefarm only stick with them."

"Love having Bonnie and the team as my insurance agents. I’ve been with them for years and will honesty never change companies. I first switched for lower rates but I’ll be a lifetime client due to their professional amazing customer service."

"Love this office, Bonnie Burns and this staff! Always so helpful, prompt and informative! Talking to Lisa Nuckolls as I have added 3 teens drivers (and 2 more on the way) has helped me navigate more easily and make better decisions! Thank you all for all of your help! Matt"

"Joe was extremely nice, knowledgeable and helpful during my call. I really appreciate the above and beyond service I received, thanks!"

"Pam was very knowledgeable on every concern and question I had! Exceptional customer service"

"Mrs. Bonnie Burns and her team, including the wonderful Lisa are an amazing family! Have always been very friendly, and willing to answer any questions you may have. Have been a customer for years and extremely satisfied!!!! Thank you"