Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Wendy Willberg

Wendy Willberg

January 30, 2025

5  out of  5
rating by Wendy Willberg
"This is the best insurance team around. We have been with Bonnie for a long time and they are amazing. Lisa, and everyone is the best!!!!"
Profile photo of Carol Johnson

Carol Johnson

January 30, 2025

5  out of  5
rating by Carol Johnson
"Anytime I go into State Farm or call my questions and concerns are always taken care of."
Profile photo of Laurie D

Laurie D

January 29, 2025

5  out of  5
rating by Laurie D
"Bonnie and her team never falter when I need assistance. They're kind, efficient and always go above and beyond. Wonderful office and great State Farm family."
Profile photo of Judith Loredo

Judith Loredo

January 29, 2025

1  out of  5
rating by Judith Loredo
"If I could leave 0 stars I would. If you are separating policies PLEASE make sure the agent updates the card on the payment plan. Otherwise you’ll be stuck paying someone else’s bill when the agent knowingly and assured that payment plans would be separated. They were NOT. No help was offered no assistance NOTHING. Such a shame after years of being a client at this office."
Profile photo of Geoff “gcx302” Carbone

Geoff “gcx302” Carbone

January 3, 2025

5  out of  5
rating by Geoff “gcx302” Carbone
"I previously had a State Farm agent and insurance for many years (great relationship) in the former state I lived in. When I moved to North Carolina I obtained insurance from a good company -- but one that does not use the agent system, contact is direct with the company. Rates increased significantly over the past few years and I decided to research other insurance companies. After a good deal of frustration in methods and pricing, I received a quote by one well regarded insurance company that was reasonable and appeared to have good coverage. However, the agent contacted me a day or two after the quote to let me know the company would not insure my house simply because their adjuster group felt that the roof was too old. The roof is 17 years old and NOT damaged in any way. In fact, it was inspected in 2024 by three different inspectors -- including a full inspection from my former insurance company, and a very reputable local roofing company. All said that the roof was in generally good condition, no damage, only showing some wear and tear due to age. After this frustration I decided to return to the company I had many years ago -- State Farm. I contacted the Bonnie Burns agency and was helped by Pam Froehlich. Pam is a wonderful professional. She understood the situation (and the frustration). She quickly put together a homeowner and auto insurance bundle quote for me and let me know that State Farm would likely not have an issue with issuing a homeowner policy for a well-maintained house simply due to having an older roof. Best of all, I obtained even better coverage than I had with my previous company, and saved several hundred dollars. I appreciate Pam's efforts and I am pleased to be once again work with a dedicated agent (and a genuinely good person) for my insurance needs. I will also add that each insurance company I researched had pros and cons, but among the largest companies, State Farm was rated highly in most of the important areas (financial strength, effective claims process and payment, competent agents, etc.)."
Profile photo of Melinda F

Melinda F

December 3, 2024

5  out of  5
rating by Melinda F
"I've been a customer of this office for many years. They've always been extremely helpful, warm and friendly even."
Profile photo of Rikoe A

Rikoe A

December 1, 2024

5  out of  5
rating by Rikoe A
"I had an issue with an employee not giving me the declarations page on time, but Bonnie swooped in on her day off and saved the day. Thank you!!!"
We responded:
"We’re very sorry to hear about your experience and appreciate you bringing this to our attention. Providing excellent insurance services is our top priority. I can assure you that I will get this handled for you ASAP if you can please email me directly at bonnie@insurewithbonnie.com with your name as I am not able to locate a policy with the name listed on the review. Once again, we are so sorry and I will get this completed for you today if you can reach out to me via email. Thank you! - Bonnie"
Profile photo of deshawn morales

deshawn morales

November 12, 2024

5  out of  5
rating by deshawn morales
"Ms.Lisa and Ms.Bonnie is awesome. I have been a client of theirs for almost 10 years and when i tell you they are the best and always help you out asap. I have had multiple cars and ms.lisa always helps me with the best deals and advice. I am in the military and they always check on me. They are more than just business people they are family and i love that. Anyone looking for insurance should definitely go to them two and those who have statefarm only stick with them."
Profile photo of Scott Alexander

Scott Alexander

November 8, 2024

5  out of  5
rating by Scott Alexander
"Love having Bonnie and the team as my insurance agents. I’ve been with them for years and will honesty never change companies. I first switched for lower rates but I’ll be a lifetime client due to their professional amazing customer service."
Profile photo of Matt Pettit

Matt Pettit

November 8, 2024

5  out of  5
rating by Matt Pettit
"Love this office, Bonnie Burns and this staff! Always so helpful, prompt and informative! Talking to Lisa Nuckolls as I have added 3 teens drivers (and 2 more on the way) has helped me navigate more easily and make better decisions! Thank you all for all of your help! Matt"
Profile photo of Flowyata LeSho

Flowyata LeSho

November 7, 2024

5  out of  5
rating by Flowyata LeSho
"Joe was extremely nice, knowledgeable and helpful during my call. I really appreciate the above and beyond service I received, thanks!"
Profile photo of QUEEN CECE

QUEEN CECE

October 29, 2024

5  out of  5
rating by QUEEN CECE
"Pam was very knowledgeable on every concern and question I had! Exceptional customer service"
Profile photo of Connor Rice

Connor Rice

September 18, 2024

5  out of  5
rating by Connor Rice
"Mrs. Bonnie Burns and her team, including the wonderful Lisa are an amazing family! Have always been very friendly, and willing to answer any questions you may have. Have been a customer for years and extremely satisfied!!!! Thank you"
Profile photo of Patrick Perzan

Patrick Perzan

September 14, 2024

5  out of  5
rating by Patrick Perzan
"Pam was great to work with as we transitioned our insurance to North Carolina. In addition to guiding us on our insurance needs, she also provided information about the DMV process for licensing and tags. Thanks Pam!"
Profile photo of Nicole Mobley-Cooper

Nicole Mobley-Cooper

September 7, 2024

5  out of  5
rating by Nicole Mobley-Cooper
"Bonnie is the best of the best, highly recommend!"
Profile photo of James Christensen Jr

James Christensen Jr

August 30, 2024

5  out of  5
rating by James Christensen Jr
"Mrs Bonnie Burns, and her team are always a pleasure to work with! There have been a few instances where, I was buying another vehicle that, I was wanting switched out for an existing vehicle….. and they were very prompt with the request! I have never had to wait for them to get my new vehicle added and declaration of insurance sent over…. So I was back on the road! If you are looking for the best customer service in the business….. look no further than Mrs. Bonnie Burns ( State Farm ) Insurance in Clayton, NC"
Profile photo of Paul Gilchrist

Paul Gilchrist

August 21, 2024

5  out of  5
rating by Paul Gilchrist
"Bonnie took my call today regarding an auto insurance quote. The quote didn't pan out like we wanted, but the fantastic customer service from Bonnie was top-notch. I'll recommend Bonnie to the next person who needs auto-insurance. Thank you."
Profile photo of Jonathan Roberts

Jonathan Roberts

August 19, 2024

5  out of  5
rating by Jonathan Roberts
"You are never just a number with this team. It's like working with an old friend when you call or need assistance. Quick responses, excellent customer service and a very friendly group. They are there when you need them and always happy to help. Thank you for your years a great service."
Profile photo of Emily Moser

Emily Moser

August 13, 2024

5  out of  5
rating by Emily Moser
"Irina was fabulous and helped clear up an issue DMV made with my insurance. Thank you for all of your help!"
Profile photo of Jacob Shi

Jacob Shi

August 13, 2024

5  out of  5
rating by Jacob Shi
"Joe is awesome, he made everything very easy and straightforward, very honest and personable!!"
Profile photo of frances blackmon

frances blackmon

July 13, 2024

5  out of  5
rating by frances blackmon
"I've only been with Bonnie Burns State Farm Agency for less than 2 years, but my experience with Bonnie and her staff has been great so far. They do go the extra mile to make sure your experience with them is good, although the rates have gone up significantly, when I called to express my concern about the possibility of not being able to afford my increased monthly payments, Ms. Knucolls, the agent I spoke to when I called, suggested a change to my policy that would decrease my payment until the rates came down again for me. I really appreciated the extra help I received."
Profile photo of Johnny Wonderful

Johnny Wonderful

July 12, 2024

5  out of  5
rating by Johnny Wonderful
"Pam Froehlich Pam Froehlich Pam Froehlich, who is a Sales Rep., for Bonnie Burns - State Farm Insurance Agency located in Clayton, NC. Many of you know the World of Insurance, it is a business, and many are out there! I bundled my Home & Auto with Miss Pam Froehlich because of her personality & character oozing through my mobile device. That was a winner! She is knowledgeable, detailed, and transparent with a warm touch of Southern Charm. It had a personal feeling in the Massive Industry of Insurance. I never once considered State Farm, but after finding Pam Froehlich, I’m a client ! Much gratitude Pam."
Profile photo of Zach F

Zach F

July 12, 2024

5  out of  5
rating by Zach F
"Always phenominal service from Bonnie and her team. They're quick, efficient, and help you with whatever you need. Had Joe today when I called in to pay and he was excellent"
Profile photo of Jorge Ferreira

Jorge Ferreira

July 12, 2024

5  out of  5
rating by Jorge Ferreira
"I’ve worked with Bonnie Burns Insurance Agency going on to a year now. The experience has been very positive. Ms. Lisa, you’ve been a great support for me and my family when it comes to insurances. Also, you’re always prompt in professionally responding to our questions and concerns and taking care of any urgent matters. We are extremely satisfied with our overall experience. I recommend this agency to anyone who needs attentive and dedicated insurance professionals!"
Profile photo of tk aubuchon

tk aubuchon

July 11, 2024

5  out of  5
rating by tk aubuchon
"Always have a friendly staff when calling on the phone and have been very helpful whenever I had to file a claim. Always transparent and informative."