State Farm® Insurance Agent Bonnie Burns
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Rikoe A
November 30, 2024
"I asked for a declarations page to be sent to me on Monday so I can move into my new apartment. Now that it's Friday I still do not have that page and I will be charged $30 a month and will be living without insurance from now on. The only thing that was changed was my mailing address. I even sent Joe Buress an email asking for the page but he didn't do his job. I have no choice but to switch agents now until I can find someone who will actually help me."
deshawn morales
November 12, 2024
"Ms.Lisa and Ms.Bonnie is awesome. I have been a client of theirs for almost 10 years and when i tell you they are the best and always help you out asap. I have had multiple cars and ms.lisa always helps me with the best deals and advice. I am in the military and they always check on me. They are more than just business people they are family and i love that. Anyone looking for insurance should definitely go to them two and those who have statefarm only stick with them."
Scott Alexander
November 8, 2024
"Love having Bonnie and the team as my insurance agents. I’ve been with them for years and will honesty never change companies. I first switched for lower rates but I’ll be a lifetime client due to their professional amazing customer service."
Matt Pettit
November 8, 2024
"Love this office, Bonnie Burns and this staff! Always so helpful, prompt and informative! Talking to Lisa Nuckolls as I have added 3 teens drivers (and 2 more on the way) has helped me navigate more easily and make better decisions! Thank you all for all of your help! Matt"
Flowyata LeSho
November 7, 2024
"Joe was extremely nice, knowledgeable and helpful during my call. I really appreciate the above and beyond service I received, thanks!"
QUEEN CECE
October 29, 2024
"Pam was very knowledgeable on every concern and question I had! Exceptional customer service"
Connor Rice
September 18, 2024
"Mrs. Bonnie Burns and her team, including the wonderful Lisa are an amazing family! Have always been very friendly, and willing to answer any questions you may have. Have been a customer for years and extremely satisfied!!!! Thank you"
Patrick Perzan
September 14, 2024
"Pam was great to work with as we transitioned our insurance to North Carolina. In addition to guiding us on our insurance needs, she also provided information about the DMV process for licensing and tags. Thanks Pam!"
Nicole Mobley-Cooper
September 7, 2024
"Bonnie is the best of the best, highly recommend!"
James Christensen Jr
August 30, 2024
"Mrs Bonnie Burns, and her team are always a pleasure to work with! There have been a few instances where, I was buying another vehicle that, I was wanting switched out for an existing vehicle….. and they were very prompt with the request! I have never had to wait for them to get my new vehicle added and declaration of insurance sent over…. So I was back on the road! If you are looking for the best customer service in the business….. look no further than Mrs. Bonnie Burns ( State Farm ) Insurance in Clayton, NC"
Paul Gilchrist
August 21, 2024
"Bonnie took my call today regarding an auto insurance quote. The quote didn't pan out like we wanted, but the fantastic customer service from Bonnie was top-notch. I'll recommend Bonnie to the next person who needs auto-insurance. Thank you."
Jonathan Roberts
August 19, 2024
"You are never just a number with this team. It's like working with an old friend when you call or need assistance. Quick responses, excellent customer service and a very friendly group. They are there when you need them and always happy to help. Thank you for your years a great service."
Emily Moser
August 13, 2024
"Irina was fabulous and helped clear up an issue DMV made with my insurance. Thank you for all of your help!"
Jacob Shi
August 13, 2024
"Joe is awesome, he made everything very easy and straightforward, very honest and personable!!"
frances blackmon
July 13, 2024
"I've only been with Bonnie Burns State Farm Agency for less than 2 years, but my experience with Bonnie and her staff has been great so far. They do go the extra mile to make sure your experience with them is good, although the rates have gone up significantly, when I called to express my concern about the possibility of not being able to afford my increased monthly payments, Ms. Knucolls, the agent I spoke to when I called, suggested a change to my policy that would decrease my payment until the rates came down again for me. I really appreciated the extra help I received."
Johnny Wonderful
July 12, 2024
"Pam Froehlich Pam Froehlich Pam Froehlich, who is a Sales Rep., for Bonnie Burns - State Farm Insurance Agency located in Clayton, NC. Many of you know the World of Insurance, it is a business, and many are out there! I bundled my Home & Auto with Miss Pam Froehlich because of her personality & character oozing through my mobile device. That was a winner! She is knowledgeable, detailed, and transparent with a warm touch of Southern Charm. It had a personal feeling in the Massive Industry of Insurance. I never once considered State Farm, but after finding Pam Froehlich, I’m a client ! Much gratitude Pam."
Zach F
July 12, 2024
"Always phenominal service from Bonnie and her team. They're quick, efficient, and help you with whatever you need. Had Joe today when I called in to pay and he was excellent"
Jorge Ferreira
July 12, 2024
"I’ve worked with Bonnie Burns Insurance Agency going on to a year now. The experience has been very positive. Ms. Lisa, you’ve been a great support for me and my family when it comes to insurances. Also, you’re always prompt in professionally responding to our questions and concerns and taking care of any urgent matters. We are extremely satisfied with our overall experience. I recommend this agency to anyone who needs attentive and dedicated insurance professionals!"
tk aubuchon
July 11, 2024
"Always have a friendly staff when calling on the phone and have been very helpful whenever I had to file a claim. Always transparent and informative."
private user
July 3, 2024
"We have been with Bonnie Burns State Farm for about 7 years. She is the best and hires great staff. Another cheaper company tried to get me to go with them, but after talking to her first she explained how their claims work and how they pay out and it was so much better than what they had to offer and you have to be careful that the claims are better than the price you pay. Although, you really can't beat State Farm rates."
Mike Stone
June 20, 2024
"Bonnie and her staff are very professional and have been quick to respond to any policy edits over the years. Highly recommend."
Anna Bickley
June 17, 2024
"Bonnie is incredibly responsive. She has been consultative when we have questions and just an overall terrific agent. I’ve recommended her to friends and family members as I trust she will take care of those relationships as carefully as she has taken care of our family."
T Wilson
June 11, 2024
"Pam was absolutely wonderful! She explained everything thoroughly and gave me suggestions on next steps/discounts. It took no time for me to get covered, and she was so pleasant during our call. I would certainly recommend them for all of your insurance coverage needs."
Matthew Parrish
June 5, 2024
"bonnie burns and the ladies in her office have been nothing but kind and awesome to me for at least seven years. Anytime I’ve needed something like roadside assistance or just a general question, they have been there to answer anything I have or if it’s late, they will contact you the very next day to make sure everything‘s OK and to make sure that you’re good to go. I have recommended them to numerous drivers at my job and hopefully to anyone here as well 😎"
Barbie Frickman
June 3, 2024
"We love Bonnie Burns State Farm!! We have been with her for gosh almost 15 years as a family and my husband prior. Very knowledgeable and fair pricing. Bonnie has a very generous heart and her remaining staff is very friendly and quick to respond. Thank you for being apart of the Clayton Community!!"